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Professional Standards

The Role of Professional Standards

The role of Professional Standards is to promote high quality patient care through contiuous quality improvement processes such as the continual monitoring and evaluation of the care and service paramedics provide to patients.  As such, a quality assurance program is key to establishing an excellent standard of care and identifies requirements for enhanced training programs and education.

The process of quality assurance is to develop, analyze and maintain a comprehensive system of data collection tools that will ensure a continuous development of excellence towards patient care and the paramedic's professional development.  Data may then be mined to identify areas that require enhancement and improvement.  More importantly it should identify areas that are meeting or exceeding the standards of care and should be providing positive feed back and acknowlegement to the paramedics.

Quality assurance is not simply a data-based methodology, as regular interaction with paramedics, medical directors, allied agencies, and most importantly citizens ensures that the best and most important care is being provided.  Paramedics participate in the quality assurance program through training sessions, reviews of certain calls, and self-education.

Concerns on Emergency Medical Service or Paramedic Care

Those with concerns or complaints on emergency medical service or regarding conduct or patient care by paramedics may contact the Deputy Chief, Professional Standards.  All complaints will be investigated.  Anonymous complaints, however, will not be investigated.

Andrew Dillon
Deputy Chief, Professional Standards
105 S. Junot Ave.
Thunder Bay ON  P7B 4X6

tel:  807 625-4615
fax:  807 684-2657