Skip Navigation
EMS Childpage Banner

Letters from People We Have Served

Due to the nature of emergency services, our staff often do not get the chance to hear how their patients are doing following the crisis that resulted in the call for help. Imagine a person you become close to, leaving for another country, and you never hear back on how the person is doing. This is very similar to the situations that our staff go through on a daily basis as they form a bond with the patients they are treating and then never get the chance to put closure to the situation.

If you would like to leave a letter on this site, we would appreciate hearing back from you (You can use the Feedback Form to send us updates on how you are recovering).

Thank you for taking the time to send us the information, and we thank you for letting us know the outcome of our patient care.


Feedback Response - May 11, 2010

Thank you for the prompt response to my call for my ill neighbour whom I had found on the floor and could not manage to transport myself.  Your personnel were very helpful and caring and I appreciated their assistance.

Beth Stewart
Gillies Township

E-Mail sent to All EMS Chiefs - June 6, 2009


My name is Travis Beaudon. I am 15 years old and one day hoping to become a Tactical Care Paramedic. I have done lots of volunteering within St. John Ambulance and various medical facilities to prepare for my future and hopefully one day work for the County of Hastings-Quinte, Middlesex-London (Thames) or anywhere I can start off a good career. The reason why i am writing to you is because EMS week is coming up to reconize all of our hard working Paramedics, from call taking dispatcher at the CACC to Technical Equipment People to make sure the ambulance is fully stocked, safe and ready to go for the next call. Just because it is EMS week doesn't mean you should only be reconized during that week, you should be reconized all the time because life saving doesn't just happen in one week, it's 24 hours a day, 7 days a week, 365 days a year as im sure you already know. I would like to personally thank you for all your hard work and dedication you provide to the city to keep us citizens safe while you risk everyday hazards that include running heavy traffic at intersections, dealing with violent people or simply on the side of the highway with fast moving cars. Your work goes noticed by alot of people and they depend on your service the most out of any service available in society today. I would like to ask you to pass my regards to all the paramedics working in your service and thank them for all their hard work and dedication.

Future Paramedic,
Travis Beaudon


Letter sent to HQ in August 2008

To My EMS Team:
I’m so sorry I do not remember your names, but I cannot thank you enough for my rescue on July 25 when I wrecked my ankle. . .what a way to ruin a “summer.”  Your care and concern are so appreciated, as was the morphine when it arrived!  I am forever grateful for the compassion you showed towards my children who were quite traumatized by the whole thing.  It has now been two weeks at home and I am slowly hobbling around – my plan is to make a great recovery and to laugh every time I set off airport security!
Thank you so much.

Sandy Wright

Letter sent to Norm Gale, Director (Acting) - September 24, 2007

Dear Mr. Gale,

Please pass on our thanks and commendation to the dispatcher and paramedics who responded to the call to Hilldale Lutheran Church yesterday, Sunday, September 23rd at approximately 11:00 am.

The dispatcher was clear and efficient.The paramedics entered the church where a worship service was in progress and acted with great attention to the patient and surrounding. They were able to convince the patient who was now "feeling fine" to get checked out. They transported her by stretcher from the sanctuary with such respect to the setting that some of the people in the front of the church did not even know that the paramedics had been there.

As a result she will have follow up testing to get adjustment in her cardiac medication.

Rev Ed Long

Letter sent to Norm Gale, Director (Acting) - June 6, 2007

Dear Norm,

I hope you are doing well. The spring was extremely busy for us (in a good way) but as a result this letter is about two months later than I would like it to be.

A tremendous thank-you for your help and involvement of Superior North EMS with the Wilderness Advanced Life Support (WALS) course that was offered at the Northern Ontario School of Medicine March 21 to 25, 2007.

The course was a great success and a large part was due to Superior North EMS. The use of your equipment and resources was crucial to offering a quality program. As it stands now, it looks like we will be able to continue to offer the WALS in Thunder Bay, probably every other year.

Also, a good word should be passed on to the Superior North EMS paramedics who attended the course. Feedback from the instructors was that they were knowledgeable, professional, and good examples for pre-hospital care providers anywhere. It was key to have their wisdom and experience to provide a contrast to the in-hospital backgrounds of the physicians in the course.

Once again - a big thank you.

Sincerely yours,
Mike Webster
Executive Director
Wilderness Medical Associates Canada

Letter sent to Norm Gale, Director (Acting) - May 16, 2007

Dear Norm:

As Chair of this year's event, it gives me great pleasure to send out this "thank you" letter for your authorization of the EMS service vehicle for our National Day of Mourning held at the Lakehead Labour Centre on April 28th.

In addition, to having your service vehicle present, we also had a police cruiser, a fire truck, St. John Ambulance, and the army vehicle. This was only the second year that we incorporated service vehicles and from feedback by those attending the Ceremony, they were quite pleased and stated that it did add considerably to the day's event.

As you may know April 28th is the National Day of Mourning for workers who have lost their lives at work through either accidents or illness. According to the International Labour Council every 15 seconds a worker pays the ultimate price by giving up their life. Our Ceremony is to honour the dead but at the same time, to educate those going to work and making them aware that they in fact do have choices when it comes to hazardous work situations being asked of them to perform.

Another highlight of the Day of Mourning was that in cooperation with Captain Davis of The Lake Superior Scottish Regiment, he approached the families of our three fallen soldiers so that we could dedicate the Ceremony in their names. Our request was granted and the wreath was presented by Chief Warrant Officer George Romick who was accompanied by two other soldiers, a bagpiper and a solo trumpeter. The dedication was very emotional.

I received very positive feedback on the dedication after the Ceremony and in fact, we even received phone messages at our Thunder Bay and District Injured Workers Support Group Office showing appreciation of our dedication to the soldiers, and the way that the Ceremony was conducted and attended.

Every year we see this Day of Mourning grow in numbers, and we hope that by getting an early start on next year's Ceremony we will again see increase numbers, and more people will be made aware of the consequences relating to unsafe workplace.

Again Norm, I would like to thank you so much for your time to have your service vehicle attend our ceremony, it was a gesture that was really appreciated, and I look forward in seeing the EMS crew at next year's event.

Yours truly,

Robert Larocque
Chair, Day of Mourning 2007
Vice President of the Thunder Bay & District Injured Workers Support Group

January 4, 2007

During the month of December my husband became seriously ill and was transported to hospital by ambulance.

Our call was handled quickly and the paramedics attended to him in a caring and efficient manner.

We are grateful and wish to extend a sincere thank you.

Lorna Jones & Family

I'm writing to thank the paramedics, two male and one female that answered my 911 call Sunday, May 7, 2006 at eleven PM

I appreciated their prompt reply and following my instructions and obtaining the key to gain entry into my home.

I admire your dedication and service to us citizens of Thunder Bay.

name withheld by request

The following is an e-mail sent to Jocelyn Bourgoin, Director

I am writing to pass on my sincere appreciation for the service that both myself and my mother Janet Bartley received on Tuesday night.

My mother who is 89 (90 in May) had a fall which did not cause thankfully any damages. During the time that I was getting her back on her feet she collapsed in my arms. I was afraid that she was either having a stroke or a heart attack. Therefore I called your organization for assistance and assessment. They were great. Fortunately mom's doctor does house calls and he came while your people were here and worked with them to make a decision to either keep mom at home or transport her to the hospital. In the end it was thought best to leave her here as she would be more comfortable here than in emergency. As it turned out, that was the correct decision.

Unfortunately I did not get the names of the 2 paramedics who responded, but I would like you to if possible find out and pass on my sincere thank you to them.

Once again thank you for the great service.

Bill Bartley

Dear Mr. Neill:

I just wanted to commend the Superior North EMS for the excellent service I received from them this summer.

It was our first year at our camp on Obonga Lake and when I injured my back I was quite distressed. My husband brought me into Armstrong on a Friday and the Nurse was away until Monday. We were sent to the EMS. The two paramedics, Melissa Harper and James Bazwick, were very kind and reassuring and suggested if I became worse to return. The next day I was in greater pain and spasm and knew I could not make the trip to Thunder Bay sitting in our truck and we came again to Armstrong. I was embarrassed at requiring such attention for a non-life threatening injury but Melissa and James helped me relax and again were competent and professional. After arranging for the helicopter they spent time talking with myself, my husband and our twelve year old daughter. She had never seen me incapacitated and was worried....they handled everything so well that she almost enjoyed the experience. (the stuffed moose helped!)

I was worried that flying out was overusing the system but a back specialist feels that if I had sat all the way to Thunder Bay I may have herniated a bulging disc and required surgery. Due to the great care I am now back at my physical job as a Physiotherapist on an Orthopedic floor in a local hospital.

I am still raving about the great care I received. With the shortage of medical personnel in Armstrong the paramedics must carry a demanding load and yet they were ready and willing to do all they could.

Thanks for the great service.

Ardena Clarke


July 29, 2003

Wayne Gates
Ambulance Service

On Saturday, July 19, my wife Maureen collapsed while we were shopping at the A & P store on Arthur Street. An ambulance was called and Maureen was transported to Thunder Bay Regional Hospital, McKellar Site.

I did not get the names of the ambulance attendants but we feel they should be recognized for their quick response, their professional actions, and their caring and compassionate attitude.

This was a very difficult time for us, made much easier by two professionals, who also happened to be very nice young men. We would like them to know that Maureen is recovering well.

Yours truly,
Tom and Maureen Wilson

April 2, 2002

Mr. Mike Trodd, Manager
Thunder Bay EMS
1118A Roland St.
Thunder Bay ON P7B 5M4

Dear Mr. Trodd:

As a recent patient of the Port Arthur General Hospital, and a semi-retired scientist with more than forty years service with governments and international agencies both here and abroad, I have just recently had the priviledge of riding one of your small ambulance "mini-vans" on two occasions. Both trips took me from the Port Arthur General to McKellar Hospital in FortWilliam where I was to receive a "Catscan".

I was immediately impressed with the practical size of the van which comfortably accommodated me on a full-sized stretcher, complete with my intravenous machine and other essential hospital paraphernalia. I surmised that using small vans effected a significant economy for which you are to be acclaimed. As you undoubtedly know, health care in Ontario is beset with waste and extravagance at virtually every level, and for me it was a breath of fresh air to have experienced your efficient operation.

After my "Catscan" was completed, I apologized to the ambulance driver for the long wait at McKellar that he had to endure while I waited for my turn on the scanner. Much to my surprise, he replied that he hadn't waited at all, but was able to efficiently squeeze in two other trips and still arrive back at McKellar for my return trip in a timely fashion!

In summary, I would like to congratulate you and your worker colleagues for providing me with comfortable and efficient transporation in a situation that might otherwise be traumatic. The service that you provide is obviously a boon to the tax payers of Thunder Bay and outlying areas.

Also, I would be remiss if I failed to mention the demeanor of the ambulance drivers and the accompanying nurse. Each was helpful and cheerful, but also meticulous when it was appropriate to be so. They each knew their job well and approached it as only a true professional would.

In conclusion, I'm certain that your ambulance services is exemplary and sets an excellent example for similar services in other jurisdictions of the Province and elsewhere. I wish you continuing success for the future.

Sincerely yours,
R.S. Ryder
(Scientist Emeritus)